FAQ

February 06, 2009 in FAQ .

It is best to visit our Stone Studio in-person to see the stone color with your own eyes before ordering. However, if the trip is not practical, you can place an order over the telephone.

February 06, 2009 in FAQ .

Carved Stone Creations requires full payment before delivery or net 30 terms upon credit approval. All special-order items require a 50% down-payment before production can begin.

February 06, 2009 in FAQ .

We accept cash, check and credit card (Visa, MasterCard, Discover).

Currently, purchases cannot be made directly on our website. You may contact us through the “Request a Quote” link to get pricing and information on placing an order. Please note that not all products available are represented on our website. Because of countless combinations of custom designs, sizes and stone colors, it is difficult to display every product available.

February 06, 2009 in FAQ .

We stand behind the products we sell. If for any reason you are not satisfied with a purchase you may exchange a product within 30 days of receiving it for exchange of item(s) of equal or greater value. Absolutely no returns will be made after 30 days; please inspect all products upon receipt.

All return shipments must be made with a Return Merchandise Authorization number; please call our Customer Service center at 866-759-1920.  If possible, also include a copy of your printed or e-mailed invoice in your return box.

Sales of special-order or custom made-to-order items are final.

Once the product is received at our warehouse in...

February 06, 2009 in FAQ .

Shipping costs are determined by the weight, quantity and destination of product. Please call or email with your address and the item(s) you are interested in for additional freight costs that may apply.

Yes, we ship to international locations. Please call or email with your address and the item(s) you are interested in for additional freight costs that may apply.

February 06, 2009 in FAQ .

LTL deliveries are curbside delivery unless a lift gate truck and/or pallet jack is requested.