×

Policies

Privacy Policy

Carved Stone Creations, Inc. respects your right to privacy and recognizes your right to protection of all personal information you share with us, including your name, address, email address and telephone number.

Choice

Carved Stone Creations, Inc. may collect personal information voluntarily supplied by you when you order products, enter contests, complete survey, etc.. Carved Stone Creations, Inc. will clearly inform you in advance how this personal information could be used. You have a right not to provide this information. If you choose not to provide such information, you are still welcome to visit CarvedStoneCreations.com, but may be unable to participate in certain options, offers and services.

Uses of Personal Information

If you supply Carved Stone Creations, Inc. your email address or postal address, you may receive periodic mailings to inform you of new products, services, events, etc. If you prefer not to receive such mailings, do not fill out the form.

Security

Carved Stone Creations, Inc. takes all appropriate and reasonable steps to protect all information you share with us from unauthorized access or disclosure. We never spam or sell email addresses.

Commitment

Carved Stone Creations, Inc. is committed to the principle of individual privacy and supports initiatives to preserve individual privacy rights on the internet. Personal data privacy is a new, rapidly changing area, and Carved Stone Creations, Inc. is evolving to meet these demands. Please contact us with any questions or comments regarding these privacy policies.

Shipping Policy

Shipping and Processing Charges – Standard Shipping

Standard shipping is done via all major ground carriers, including FedEx, UPS and United States Postal Service. Allow up to three days for warehouse processing. Once your order leaves our warehouse, transit time is 7-10 business days within the continental U.S., based on your location.

Shipping and processing charges for all items are based on the item size, weight, delivery destination and other factors. We do our best to provide you with accurate shipping and delivery times on all our designs, but please note these are only estimates. Shipping and delivery estimates are not a guarantee.

Freight Curbside Delivery

Some heavy and/or oversized items will be shipped by freight curbside delivery palletized in trucks to guarantee the least possible breakage. This is a dependable and economical service with deliveries being made Monday-Friday during normal business hours. Deliveries are scheduled in a four-hour timeframe. A freight company representative will contact you to arrange a delivery appointment. Delivery lead time is 3-5 days from the shipment date.

Freight curbside delivery covers delivery to your curbside only. Please note that extra charges may apply to remote areas and for complicated deliveries.

Overnight, Second and Third Day Express Delivery

Express delivery by overnight, second, or third day service is available on some orders for an additional charge. If an item can be shipped by one of these methods, you will see the option listed in your shopping cart. You can also check availability by contacting us at 1 (866) 759-1920.

International Orders

Please note that all sales on international orders are final.

Shipping charges for deliveries outside of the continental U.S. will be quoted via email within two business days of your order or request. Please note our products that include shipping only apply to shipments made to the continental U.S.

Shipping quotes do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.

Sales Tax

Applicable sales tax will be added to your order for shipments to residents of Wisconsin.

Cancellations and Charges

If you need to cancel or make changes to an order, please contact customer service as soon as possible by calling 1 (866) 759-1920.

Please note most items ship within 2-3 business days, with some items shipping on the same day as your order, so we need to know as soon as possible if you wish to cancel or change your order.

Cancellations are not guaranteed until you receive an email confirming the cancellation.

 

Damaged Merchandise

We make every effort to pack items so they will arrive at your door intact. Despite our best efforts, breakages can occur.

If you receive damaged merchandise, you must note any visible damage with the delivery driver so a claim can be filed. Contact us at 1 (866) 759-1920 within 24 hours of receiving your damaged delivery. Please keep all packing boxes and materials.

Out of Stock Items

While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. You can then choose to proceed and keep the order in place or cancel it.

Not Getting Your Items?

When estimating your package delivery arrival, remember:

  • Payment approval must be received prior to processing
  • Ground delivery only occurs during business hours Monday-Friday (excluding holidays)

If you have any concerns about your order, please contact customer service at 1 (866) 759-1920.

Return Policy

We stand behind the products we sell. If you are not satisfied with your purchase, you may exchange a product within 30 days of receiving it for an item(s) of equal or greater value. No returns will be made after 30 days, so please inspect all products upon receipt.

All return shipments must be made with a return merchandise authorization number. Please call our customer service at 1 (866) 759-1920 to obtain a number. If possible, please include a copy of your printed invoice in your return box.

Sales of special order and custom items are final.

Once the product is received at our warehouse in good condition, we will issue an exchange for another item. We will contact you for any additional payments due prior to releasing the shipment.

All shipping charges on purchases and returns are non-refundable. All merchandise must be in the original packaging suitable to prevent damage in shipping.

International Customers

Please note all sales on international orders are final. We do not accept returns on sales made to international addresses.

Collections

We believe nothing is impossible with stone. Custom designs are our specialty. Explore our endless design options within these product categories.