Shipping & Delivery Information Page
Shipping and Processing Charges - Standard Shipping
Standard shipping is done via all major ground carriers, including FedEx, UPS, United States Postal Service (USPS). Allow up to 3 days for warehouse processing. Once your order leaves our warehouse, transit time is up to 7 to 10 business days within the 48 continental U.S., based on your location.
Shipping and processing charges for all items is based on the item size, weight, delivery destination, or other factors. We do our best to provide you with accurate shipping and delivery times on all our designs, but please note that these times are estimates only. Shipping and delivery estimates are not a guarantee.
Freight Curbside Delivery
Some heavy and/or oversized items will be shipped by Freight Curbside Delivery palletized in trucks to guarantee the least possible breakage. This is a dependable and economical service with deliveries being made Monday thru Friday during business hours. Deliveries are scheduled in a 4-hour time window and a freight company representative will contact you by phone to arrange a delivery appointment. Delivery lead time is 3-5 days from the shipment date.
Freight Curbside Delivery covers delivery to your curbside only. Please note that extra charges may apply to remote areas and for complicated deliveries.
Overnight or 2nd, 3rd Day Express Delivery
Express delivery by Overnight, 2nd-Day, or 3rd-Day service is available on some orders for an additional charge. If an item is can be shipped by one of these methods, you will see the options listed in your shopping cart. You can also check availability by contacting us at 866-759-1920.
Please note that all sales on international orders are final.
Shipping charges for deliveries outside of the continental U.S. will be quoted via e-mail within 2 business days of your order or request. Please note that our products which include shipping apply only to shipments made to the 48 continental US states.
Shipping quotes do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.
Applicable sales tax will be added to your order for shipments to residents of Wisconsin.
Cancellations and Changes
If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible at 866-759-1920.
Please note that most items ship within 2 to 3 business days, with some items shipping on the same day of your order, so we need to know as quickly as possible that you wish to change or cancel your order.
Cancellations are not guaranteed until you receive an e-mail confirming cancellation.
We make every effort to pack items so they will arrive at your door safely. Despite our best efforts, sometimes breakage does occur.
If you receive damaged merchandise, you must note any visible damage with the delivery driver so a claim can be filed. Be sure to contact us within 24 hours of receiving delivery, and please keep all packing boxes and materials. Call Customer Service at 866-759-1920.
Out of Stock Items
While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an e-mail update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it.
Not Getting Your Items?
When trying to estimate when a package will be delivered, you should consider the following:
Payment approval must be received prior to processing.
Ground delivery only occurs during business hours, Monday - Friday excluding holidays.
If you have concerns about your order, please contact Customer Service at 866-759-1920.