Category: FAQ

Rustic siding and stone veneer

Can I purchase products on your website?

February 6th, 2009

Currently, purchases cannot be made directly on our website. You may contact us through the “Request a Quote” link to get pricing and information on placing an order. Please note that not all products available are represented on our website. Because of countless combinations of custom designs, sizes and stone colors, it is difficult to […]

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Frontyard two tired fountain design for home

Can I return products?

February 6th, 2009

We stand behind the products we sell. If for any reason you are not satisfied with a purchase, you may exchange an in-stock product within 30 days of receiving it for exchange of item(s) of equal or greater value. (There is no reimbursement for the cost of the shipping of the original product though.)  Absolutely […]

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Wall carving design

What are shipping costs?

February 6th, 2009

Shipping costs are determined by the weight, quantity and destination of product. Please call or email with your address and the item(s) you are interested in for additional freight costs that may apply.

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Castle Tower design

Does Carved Stone Creations ship to international locations?

February 6th, 2009

Yes, we ship to international locations. Please call or email with your address and the item(s) you are interested in for additional freight costs that may apply.  

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Traditional architecture landscape design

How will my material be delivered?

February 6th, 2009

LTL deliveries are curbside delivery unless a lift gate truck and/or pallet jack is requested.

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Sea horse statue in front of a pool

How do I care for my stone?

February 6th, 2009

Normal maintenance requirements are similar to wood floors or carpet where routine sweeping or vacuuming is done for removing dirt. Stone surfaces should be resealed when water no longer beads on the surface. The frequency of resealing will depend on traffic and use. Stone, like any other natural product, will age and patina over time […]

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Rustic outdoor bench design

Will granite or marble stain?

February 6th, 2009

Marble and granite are porous materials and therefore, are subject to staining if not maintained properly. In granite, the same porosity that allows for staining also allows for easy stain removal. In most cases, stains can be prevented by quickly wiping the spill. If a spill is left overnight, especially if the liquid is grease, […]

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Traditional outoor bench design

Why does my granite stain?

February 6th, 2009

Remember, many are porous, especially the popular swirl vareties. These swirl types are often not even true granites (more artistic license). Geologists use the term gneiss. Gneiss is usually made of the same material components as granite, only the stone cools more quickly in the earth’s crust. Their swirls still show the movement of the […]

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Bathroom Marble Sinks

What is the best method to clean countertop surfaces?

February 6th, 2009

Clean up spills immediately using only mild detergent and warm water to clean. Never use acidic or abrasive cleaners. Consider specially formulated products that seal and restore marble and stone.  

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craftman carving stone

What are suggested products to seal stone?

February 6th, 2009

Sealing stone is strongly suggested, as it will create a barrier between the stone and dirt and stains. Even if a sealer is used, this is NOT going to make the stone 100% resistant to stains. Any staining agent that comes into contact with the stone should be removed immediately. Sealant and cleaner should be […]

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Marble bench design

Is slate a tripping hazard?

February 6th, 2009

In our opinion, no. We have sold lots of slate, and have never had any complaints that people were tripping on the cleft areas of properly installed slate. We have had some specifiers concerned about it, and have decided not to use slate, but those who went with it, were always happy, to our knowledge. […]

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What are the tightest grout joints I can get with natural stone tiles?

February 6th, 2009

That will usually depend on the tile. Marble, granite and limestone tiles are usually cut from blocks and then turned into tiles on a tile saw. If produced by a good tile factory, these tiles will have a size variance that will allow for a 1/16″ grout joint. Imported slate, and other stones, such as […]

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