Blog

3 tier several Fountain Design

What are the lead times for in-stock items?

February 6th, 2009

All in-stock items are stocked on-site in our warehouse and are available for same-day pick-up. If an item such as flooring tile is out of stock, it will generally take 5-14 business days for shipping. For custom carvings and special-order pieces, expect a lead-time of approximately 10 weeks.

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Maintaining Structural Design

Do I have to work with a designer or architect?

February 6th, 2009

It is highly encouraged that you work with an architect or interior designer on any project, but not required. As it is easier for a designer to better assess your individual needs with regards to space, light, colors, textures and lending a flow to your overall home environment. We do have on-staff stone designers to […]

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Indoor Column Design

Will someone come to my job site to take measurements?

February 6th, 2009

For some projects it may be necessary for one of our stone designers to see your site to take measurements and suggest ideas. Generally, a blueprint or photographs of the existing site are all that is needed.

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Traditional landscape large home design

How can I place orders?

February 6th, 2009

It is best to visit our Stone Studio in-person to see the stone color with your own eyes before ordering. However, if the trip is not practical, you can place an order over the telephone.

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Indoor home design

Do you install products?

February 6th, 2009

We do not install all products. We can install fountains, columns, statuary and fireplace surrounds. We can also arrange for installation through your current landscaper or contractor. For flooring material and mosaics, we leave the installation to the professionals in this field.

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Granite balustrade Stone stairs

What are your payment terms?

February 6th, 2009

Carved Stone Creations requires full payment before delivery or net 30 terms upon credit approval. All special-order items require a 50% down-payment before production can begin.

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Indoor Vases design

How do you accept payment?

February 6th, 2009

We accept cash, check and credit card (Visa, MasterCard, Discover).

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Rustic siding and stone veneer

Can I purchase products on your website?

February 6th, 2009

Currently, purchases cannot be made directly on our website. You may contact us through the “Request a Quote” link to get pricing and information on placing an order. Please note that not all products available are represented on our website. Because of countless combinations of custom designs, sizes and stone colors, it is difficult to […]

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Frontyard two tired fountain design for home

Can I return products?

February 6th, 2009

We stand behind the products we sell. If for any reason you are not satisfied with a purchase, you may exchange an in-stock product within 30 days of receiving it for exchange of item(s) of equal or greater value. (There is no reimbursement for the cost of the shipping of the original product though.)  Absolutely […]

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